Do you offer refunds on bus tickets?
Unfortunately, bus tickets are non-refundable. However, if you’re unable to travel, you’re welcome to sell or pass your ticket on to someone else. Just contact us with their name and contact details so we can update the booking.
Once I have booked tickets, can I get on at any pick-up location?
No. Each bus has a designated loading list and does not stop at every location. It is essential that you are at the location you were originally booked for, as space is reserved based on your assigned bus.
Failure to be at the correct pick-up location may result in there being no available seat for you.
Can I travel with my friends?
If you want to travel with friends it is best to book your travel in the same booking, separate bookings cannot guarantee that you will get to travel on the same coach as a different booking even if lifting from the same location.
Can I buy a ticket to travel one way?
Yes, you can buy a ticket to travel one way although this will be at the same price as a return ticket.
If you plan to only travel one way, please let the driver know if you are not coming home on the coach.
If you are only looking to travel home on the coach, please ring the office after booking to so we can inform the driver to let them know you will not be on the journey to the concert but will be coming home.
Will there be a toilet on the coach?
Not all coaches have toilets; therefore we recommend using one before boarding the coach. Some coaches do have toilets although they are not allowed to be used while driving.
What happens if I need the toilet while traveling?
While on the way to Dublin concerts, all coaches will stop at one of the Service stations on the way to Dublin. This will be a 10-15 minute stop to allow passengers to have a comfort stop.
On the way home from concerts there will be no comfort stops as service stations will be closed and therefore there are no toilets. The driver can not stop in unsafe places to let passengers of for a comfort stop.
Can I eat on the coach?
We do not recommend passengers to eat on the coach while travelling due the allergies of other passengers as well as passengers getting travel sick. We do not allow hot food onto the coaches under any circumstances.
Can I drink alcohol on the coach?
How do I know if I’m on the right coach?
Each coach driver has a list of names as to who is traveling on the coach. The driver will only let people on the list onto the coach.
What happens if I get lost and can’t find my way back to the coach after the concert?
The coach should be parked where you were dropped off at for the concert, if for any reason the coach needs to be moved, it is normally in the same parking area for coaches, although the drivers will be looking out for the passengers that came on
their coach.
We do although recommend taking note of the coach park before leaving the coach to go to the concert or dropping a pin drop to help you get back.
The driver will phone the number left when booking to see where passengers are, this is why it’s important to have the correct phone numbers when booking.
Can the coach leave without me?
All drivers will do their best to have all passengers onboard before leaving, although there are occasions there the driver must leave, the driver will only leave when they have tried to get in contact with the passenger and they can’t be located or there has been no response.
The driver can only wait so long on passengers as they have other passengers onboard that they also have a duty of care to.